Returns & Refunds
Every Frequensea piece is made to order, just for you. Because of that, we don't accept returns or exchanges for size or fit, fabric feel, design or color preference, or a change of mind. Please review the product images, fit notes, and size chart on each product page before ordering. If you're unsure, contact us before you buy and we're happy to help.
Damaged, Misprinted, or Incorrect Items
If your order arrives damaged, misprinted, with a flaw in the garment, or different from what you ordered, email support@frequenseadesigns.com within 14 days of delivery. Please include:
Once the issue is reviewed and approved, we'll send a replacement or issue a refund at no additional cost.
Size Chart Concerns
If you believe your item doesn't match the published size chart, email us within 14 days of delivery with your order number and a photo of the item laid flat with a tape measure across the chest (armpit to armpit) and down the length. If the measurements fall outside the posted size chart, we'll send a replacement or issue a refund.
Not Eligible for Return or Exchange
Refund Processing
Approved refunds are issued to the original payment method. Processing times vary by bank or card issuer.
Questions?
Contact us at support@frequenseadesigns.com.
