Because each Frequensea item is made to order, we do not accept returns or exchanges for buyer’s remorse, design preference, color preference, incorrect size or fit, or a change of mind. Product photos show the design being purchased, so please review all product images and sizing information carefully before placing your order.
If you’re unsure about sizing, please refer to the size chart on each product page or contact us before ordering.
If your order arrives damaged, misprinted, or different from what you ordered, we’ll make it right.
Please email us within 7 days of delivery at support@frequenseadesigns.com and include:
Once the issue has been reviewed and approved, we’ll provide a replacement or refund at no additional cost.
Because items are made to order, we cannot accept returns or exchanges for incorrect size selection, fit, color preference, design preference, or a change of mind.
If you believe the item you received does not correspond with the published size chart or has a manufacturing or print-quality issue, please contact us within seven days of delivery. We’ll review the concern on a case-by-case basis.
We are unable to accept returns or exchanges for:
Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or card issuer.
For questions about an order, contact us at: support@frequenseadesigns.com
